• Job Description

  Req#: 45d0725b-763c-4df2-adbf-55629af9bade
  **Employer Industry: Nonprofit Fundraising and CRM Software**
  
  **Why consider this job opportunity:**
  - Remote work flexibility from one of the employer's 10 hubs across the U.S.
  - Comprehensive health insurance, including Medical, Dental, and Vision, fully covered for employees
  - Flexible PTO policy with uncapped vacation days and company-recognized holidays
  - Professional development reimbursement opportunities available
  - Support for charitable giving with up to $50/month for donations to verified nonprofits
  - Positive company culture focused on mission-driven work and employee well-being
  
  **What to Expect (Job Responsibilities):**
  - Host and support group and individual sessions focused on product usage and fundraising best practices
  - Assist customers post-onboarding through structured success programs
  - Guide customers through core platform features and workflows via email, Zoom, and phone
  - Respond to customer inquiries and proactively address any adoption challenges
  - Collaborate with cross-functional teams to ensure a seamless customer experience
  
  **What is Required (Qualifications):**
  - 1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, or tech sales
  - Ability to manage multiple customers simultaneously in a scaled environment
  - Strong written and verbal communication skills to explain concepts clearly
  - Tech-savvy with the ability to learn and teach software tools
  - Strong organizational skills and attention to detail
  
  **How to Stand Out (Preferred Qualifications):**
  - 1 to 2 years of experience working with nonprofits, fundraising, or donor engagement
  - Familiarity with nonprofit CRMs or online fundraising platforms
  
  #NonprofitFundraising #CustomerSuccess #RemoteWork #CareerGrowth #MissionDriven
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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