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Job Description
- Req#: 397
Employer Industry: Customer Success and Support Services
Why consider this job opportunity:
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and account management
- Engaging role that involves assisting with order implementations
What to Expect (Job Responsibilities):
- Provide comprehensive support to customers, addressing inquiries and resolving issues related to their accounts
- Assist with order implementations, ensuring a smooth transition for customers
- Collaborate with the Customer Success team to enhance overall customer experience
- Maintain accurate records of customer interactions and support requests
- Act as a liaison between customers and internal teams to facilitate effective communication
What is Required (Qualifications):
- Strong customer service orientation with a focus on customer satisfaction
- Excellent communication skills, both written and verbal
- Ability to work collaboratively within a team environment
- Detail-oriented with strong organizational skills
- Previous experience in customer support or a related field preferred
How to Stand Out (Preferred Qualifications):
- Familiarity with customer relationship management (CRM) software
- Experience in a fast-paced customer service environment
- Ability to handle multiple tasks and prioritize effectively
- Strong problem-solving skills and a proactive approach to customer support
#CustomerSuccess #CustomerSupport #CareerOpportunity #CompetitivePay #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Telarus is a US-based sales agency that holds contracts with commercial network, cloud, and cybersecurity providers, and consolidates the sales volume of a network of independent sales agents.
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