Employer Industry: Healthcare Software Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Support health care insurers and providers in improving health care outcomes for vulnerable populations
- Engage in a collaborative and innovative work culture focused on member-centric excellence
- Contribute to a mission-driven organization dedicated to making a positive impact in the healthcare industry

What to Expect (Job Responsibilities):
- Develop strong knowledge of Healthcare SaaS Solutions and serve as the first point of contact for customers seeking technical assistance
- Respond to helpdesk and Knowledge Center support inquiries while diagnosing customer issues through collaboration and analysis
- Document customer interactions and resolutions in Jira
- Provide customer support via email, teleconference, or phone, ensuring timely responses and accurate information
- Lead the daily Help Desk Stand-Up Meeting and participate in improving helpdesk standard operating procedures

What is Required (Qualifications):
- 1 - 3 years of experience working for a healthcare software business or within a healthcare environment
- Proven work experience as a Help Desk Associate/Technician or in a technical customer support role
- Knowledge of healthcare IT systems, healthcare assessments, and value-based care
- Excellent written and oral communication skills
- Proficiency in Jira, Microsoft Excel, PowerPoint, and Word

How to Stand Out (Preferred Qualifications):
- Energetic, friendly, knowledgeable, and optimistic attitude
- Detail-oriented self-starter with a desire to learn and take on new responsibilities
- Strong work ethic and willingness to learn

#HealthcareSoftware #RemoteWork #CustomerSupport #CareerGrowth #HealthCareInnovation

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