• Job Description

  Req#: 4F.554

  accessiBe is the market leader in web accessibility solutions, enabling businesses to be proudly inclusive brands with accessible websites. accessiBe is more than a workplace, it’s a key player in a social justice movement. Working here means that you are surrounded by people who share the same goals and values as you, and who are working passionately to break down accessibility barriers, making the internet a more inclusive space for everyone. We respect and appreciate all people, regardless of their abilities. We hire people who are determined to succeed and are not afraid of rapid change. By collaborating with the disability communities and making web accessibility an option for every business, we are creating real change and making an impact on the world.

  
  

  We are looking for an experienced Customer Success Team Lead to join our team and drive customer retention and satisfaction. In this role, you’ll lead and mentor a team of Customer Success Managers, ensuring they are equipped to build strong, scalable relationships, proactively address customer needs at scale, and deliver value throughout the customer journey.

  You will play a key role in developing and executing strategies to minimize churn, increase loyalty, and maximize customer lifetime value. Your focus will be on guiding your team to deeply understand customer goals, resolve issues effectively, and identify growth opportunities — all while championing a customer-first mindset across accessiBe.

  
  

  Responsibilities:

  • Lead, mentor, and support a team of Customer Success Managers focused on driving customer retention, satisfaction, and growth.
  • Develop and execute scalable customer success strategies that align with organizational objectives and customer needs.
  • Analyze account health and usage trends to proactively identify risk and expansion opportunities.
  • Partner with Sales, Product, and Support teams to deliver a seamless and cohesive customer experience.
  • Build and maintain strong customer relationships through strategic engagement and value-driven conversations.
  • Establish and monitor KPIs related to customer health, retention, and team performance.
  • Continuously improve processes, playbooks, and engagement models to elevate the team’s impact and customer outcomes.

  
  Requirements
  
  

  • Bachelor’s degree in business, marketing, or a related field — or equivalent professional experience.
  • Proven track record in Customer Success, Account Management, or Customer Retention roles, preferably in a SaaS environment.
  • Strong leadership experience with the ability to coach, develop, and empower a customer-facing team.
  • Exceptional communication and interpersonal skills, with a passion for customer advocacy.
  • Data-driven mindset with the ability to translate insights into actionable strategies.
  • Proficiency with CRM and CS platforms (e.g., Salesforce).
  • Familiarity with customer journey mapping, health scoring, and customer lifecycle management.
  • Results-oriented, highly organized, and committed to delivering best-in-class customer experiences.

  
  Advantages
  
  

  If you are passionate about driving growth, enjoy navigating complex sales environments, and have a proven track record of strategic business development, we encourage you to apply. Join us in shaping the future of our company and making a lasting impact in the industry.

  
  

  In addition to extensive training and development plans, here are some of the other benefits we offer;

  
  

  • The salary band for this position ranges from $125,000-$140,000 base salary, based on your experience and skill set
  • Health, dental, and vision insurance
  • 401(k) savings plan
  • Career Planning and Growth Opportunities
  • Opportunity to be a key employee of the world leader in online accessibility

  
  

  Equal opportunities

  We celebrate differences and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

  
  

  Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

  
  Perks
  
  
  Qualities
  
  

• About the company

  accessiBe is an Israeli technology company, working to solve the problem of web accessibility through AI.

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