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Customer Success/Support Specialist
This job is now closed
Job Description
- Req#: D2145A72FE
Employer Industry: Financial Technology for Professional Services
Why consider this job opportunity:
- Salary up to $47,000 annually, with room for growth after the probationary period
- Fully remote work, offering flexibility in your work environment
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401k
- Unlimited PTO, promoting work-life balance
- Opportunities for career advancement and personal growth within the organization
- Supportive team culture focused on collaboration and continuous learning
What to Expect (Job Responsibilities):
- Provide front-line support for inbound customer requests via in-app chat, emails, and virtual calls
- Troubleshoot and report potential bugs, collaborating with Product and Engineering teams on fixes and enhancements
- Foster exceptional customer experiences across various professional service industry roles
- Update internal and customer-facing databases with information on technical issues and customer interactions
- Follow up with customers to ensure resolution of technical issues
What is Required (Qualifications):
- Solid foundation in QuickBooks Online navigation
- Experience with customer support or ticketing software (e.g., HubSpot, Intercom, Zendesk, ServiceNow)
- Familiarity with digital workspaces and communication tools (e.g., G-Suite, Slack, Zoom)
- Strong verbal and written communication skills
- Tech-savvy with the ability to investigate and diagnose complex issues
How to Stand Out (Preferred Qualifications):
- 1+ years of experience in legal accounting or legal operations
- 2+ years of experience in Customer Support/Success in SaaS
- Experience working in SaaS startups
- Previous remote work experience
#Fintech #CustomerSupport #RemoteWork #CareerGrowth #LegalTech
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