• Job Description

  Req#: R1600856

  Job Title:

  Customer Support Advisor with Italian language - OBI (Part-time position)

  Job Description

  Do you want to use your Italian language skills assisting our customers?

  Our new client - OBI is a German DIY (Do IT Yourself) company that was founded in 1970 and has a chain of over 500 stores in Europe.

  We believe that great people are the key to great solutions, that's why we're looking for the best collaborators. We create a place where every customer can feel special.

  You will be the first point of contact for customers, handling inquiries by phone and email. Thanks to your experience and skills, we guarantee the best service.

  Are you looking for flexible working hours? No problem! We work from Monday to Friday from 10 am to 7 pm (five-day work week, 4 hours per day).

  What you will do:

  • Processing inquiries related to delivery status, returns, complaints or cancellation of an order

  • Providing information about the company's products

  • Cooperation with suppliers

  • Redirection of customer cases to the appropriate department

  • Courteous and professional attitude, following company standards

  • Participation in team activities and other duties

  What we expect from you?

  • Fluency in Italian language, written and spoken

  • Very good command of the English language

  • Previous customer experience is an advantage

  • Very good communication skills

  • Analytical and proactive

  • Experience working with couriers

  • Ability to work in team

  • Adaptability, high motivation, and reliability

  • Good computer literacy

  What we can offer:

  • Working time - Monday-Friday 10:00 a.m.-7 p.m.

  • Competitive salary and permanent W@H solution

  • Comprehensive initial training and onboarding

  • Professional Development and Career Navigation programs to map out the steps in your desired development

  • Health and Wellbeing initiatives

  • Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more

  That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!
  
  We’re looking forward to meeting you!

  You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

  Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

  Concentrix Bulgaria is an equal-opportunity employer

  Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

  Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

  Location:

  BGR Work-at-Home

  Language Requirements:

  Italian

  Time Type:

  Full time

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• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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