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Job Description
- Req#: e4a7cc82-d68b-4a85-8cf5-6f91037ff150
Employer Industry: Technology and Software Development
Why consider this job opportunity:
- Salary up to $25 per hour, depending on experience and location
- Opportunity for career development, including training, conferences, and online learning resources
- Flexible work arrangements available, including full-time, part-time, and remote options
- Collaborative and cross-functional work culture that emphasizes autonomy and communication
- Meaningful work on innovative and growing products
- Commitment to building a diverse and inclusive company
What to Expect (Job Responsibilities):
- Maintain a comprehensive knowledge of the product and related campaigns, acting as the voice of the customer to the product team
- Identify and analyze customer issues using proprietary tools, providing concise next steps for resolution
- Collaborate with team members to resolve issues and respond to customer inquiries in a timely and professional manner
- Follow internal guidelines for effective customer communication and stay updated on best practices
- Troubleshoot and recreate customer app issues, escalating them to engineers as needed
What is Required (Qualifications):
- Positive attitude with strong patience and problem-solving skills
- Exceptional reading, listening, and writing abilities with high attention to detail
- Experience with troubleshooting technology issues in a fast-paced environment
- Familiarity with software such as Google Docs and customer service platforms like ZenDesk or Help Scout
- Reliable access to consistent internet/WiFi and availability during weekdays and weeknights
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer support role, especially within a technology or startup environment
- Ability to adapt quickly to new processes, issues, and features
- Experience handling App Store and Play Store reviews professionally
#CustomerSupport #TechJobs #RemoteWork #CareerGrowth #DiversityAndInclusion
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