Employer Industry: Fintech

Why consider this job opportunity:
- Salary up to $65,000
- Potential for additional compensation in the form of bonuses and/or stock options
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology in a rapidly growing industry
- Flexibility of work shifts, including evenings and weekends

What to Expect (Job Responsibilities):
- Deliver world-class support to customers through email, chat, and virtual meetings, ensuring a seamless and positive experience
- Become a trusted subject matter expert on the employer's products and find strategic solutions for customer success
- Assist in managing the ticket lifecycle, from initial inquiry to resolution
- Conduct detailed investigations and communicate issues to other teams for accurate ticket diagnosis
- Monitor platform activity across different client accounts to ensure proper functionality

What is Required (Qualifications):
- 0-3 years of experience in a relevant industry (Tech, eCommerce, SaaS) and/or similar roles; current students (undergraduate or graduate) are acceptable
- Ability to work in shifts primarily covering evenings and weekends
- Currently pursuing a Bachelor's degree or equivalent relevant experience in Computer Science, Information Systems, or Business Technology
- Strong analytical and problem-solving skills
- Exceptional interpersonal and communication skills applicable across various audiences

How to Stand Out (Preferred Qualifications):
- Experience in research projects that required investigating issues and documenting findings
- Leadership roles in clubs or student government where problem-solving was essential
- Experience with RESTful APIs, cloud platforms like Google Cloud Platform (GCP), and Azure
- Data analysis experience using Excel and Google Sheets
- Exposure to ticketing systems (e.g., Jira, ServiceNow, or Zendesk)

#Fintech #CustomerSupport #CareerOpportunity #CompetitivePay #TechJobs

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."