GN Group
Customer Support Coordinator
What's your preference?
Job Description
- Req#: R26205
Employer Industry: Telehealth and Hearing Care
Why consider this job opportunity:
- Salary up to $24.00 per hour
- Competitive 401k plan with a 4% match
- Excellent medical, vision, and dental insurance, plus basic life and disability insurance
- Generous paid parental leave of 12 weeks for new family additions
- Flexible work schedule with three days off per week
- Monthly wellness stipend to support self-care initiatives
What to Expect (Job Responsibilities):
- Provide support through various channels, including phone, email, and live chat, ensuring a seamless customer experience
- Complete administrative tasks accurately, such as scheduling appointments and processing order cancellations
- Maintain a thorough knowledge of products to offer Level 1 Product Support to customers
- Guide customers with empathy and patience, ensuring a positive interaction
- Adhere to privacy and security policies to protect customer information
What is Required (Qualifications):
- 1+ years of experience in a customer-facing support role, preferably in healthcare or telehealth
- Ability to resolve customer concerns with empathy and professionalism
- Intermediate to advanced computer skills, with familiarity in support software; Salesforce experience is a plus
- Strong written and verbal communication skills in English; proficiency in Spanish is preferred
- A remote workspace that meets the company’s Home Office Requirements, including reliable internet and a quiet environment
How to Stand Out (Preferred Qualifications):
- Experience in high-touch service environments
- Demonstrated ability to work independently in a fast-paced setting
- A customer-first mindset with a focus on building trust
#Telehealth #HearingCare #CustomerSupport #RemoteWork #WellnessBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
GN Store Nord A/S is a Danish manufacturer of hearing aids and headsets (Jabra).
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.