OneStream Software
Customer Support Engineer - Weekend Shift
This job is now closed
Job Description
- Req#: CUSTO002832
Employer Industry: Financial Software Solutions
Why consider this job opportunity:
- Salary range up to $82,000
- Excellent benefits including medical, dental, vision, and life insurance
- Opportunity for professional development and training
- Strong corporate culture with a focus on customer success
- Flexibility of remote work arrangements
- Engaging work environment with a variety of project work
What to Expect (Job Responsibilities):
- Respond to product-related customer issues and proactively contact customers to triage problems
- Provide remote product support and troubleshoot configuration issues for customers
- Complete changes to customer Azure environments, including configuration changes and database copies
- Research and resolve complex issues across application product lines while ensuring policy compliance
- Submit enhancement requests to development teams and maintain technical knowledge base articles
What is Required (Qualifications):
- College diploma or Bachelor’s Degree in a technology-related field or equivalent work experience
- Minimum of 5 years of software and/or in-app troubleshooting experience
- Experience in a Level 2 or Level 3 IT support environment
- Knowledge of finance and accounting practices and principles
- Experience supporting customer environments within Microsoft Azure
How to Stand Out (Preferred Qualifications):
- Microsoft and Cisco Certifications
- Experience with PowerShell, VB.net, or Visual Basic
- Familiarity with products such as OneStream, Oracle Hyperion, or SAP BOFC
- Prior experience solving financial-driven support issues
- Strong presentation skills and ability to work flexibly in a team environment
#FinancialSoftware #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Conquer business complexity by unifying key finance processes through OneStream's modern corporate performance management (CPM) Platform.
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