Avive Solutions
Customer Support Manager
5 days agoWhat's your preference?
Job Description
- Req#: a90a0a7d-ab0e-44d5-86d4-b4efd3515ba2
Employer Industry: Medical Technology
Why consider this job opportunity:
- Salary up to $125,000
- Opportunity for career advancement and growth within a mission-driven organization
- Supportive and collaborative work environment dedicated to saving lives
- Flexibility to work remotely for candidates outside of the local area
- Chance to lead and develop a high-performing customer support team
- Engage in innovative solutions that directly impact cardiac arrest response and survival rates
What to Expect (Job Responsibilities):
- Lead hiring, onboarding, training, and ongoing development of Customer Support team members
- Oversee daily support operations across phone, email, and live chat channels
- Define, implement, and evolve customer support KPIs and SLAs
- Collaborate with cross-functional teams to build troubleshooting guides and support workflows
- Monitor team performance and prepare reports to optimize processes and resource allocation
What is Required (Qualifications):
- 5+ years of experience leading high-volume customer support or call center operations
- Strong knowledge of customer service and call center KPIs, QA processes, and support best practices
- Hands-on experience with support systems such as Zendesk, Salesforce, Jira, and/or NetSuite
- Resourceful problem-solver who is calm under pressure and customer-obsessed
- Eager to learn new tools and technologies in a rapidly evolving environment
How to Stand Out (Preferred Qualifications):
- Experience working with a connected hardware + software platform is a plus
#MedicalTechnology #CustomerSupport #CareerOpportunity #InnovativeSolutions #LifeSavingTechnology
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Check out Avive Solutions, the manufacturers of a brand new AED machine - portable defibrillator - that's in the FDA process!
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