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Customer Support Operations Specialist [REMOTE]
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Job Description
- Req#: 71048723
Employer Industry: Clean Energy
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay and benefits package
- Remote work option available with occasional on-site requirements
- Chance to contribute to reducing carbon emissions and creating cleaner air
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Deliver high-quality output while maintaining productivity levels
- Resolve escalated customer inquiries, complaints, or requests
- Provide daily tactical direction to team members
- Identify trends and gaps in training, skills, and abilities
- Assist in the development of presentations and job aids
What is Required (Qualifications):
- Three (3) or more years of experience resolving customer issues
- Experience handling escalations via phone or email
- Experience with Income Qualified Programs policies and procedures
- Associate degree or higher in Business or related field
- Proficiency in Microsoft Word, Excel, and PowerPoint
How to Stand Out (Preferred Qualifications):
- Experience working in a customer service utility industry
- Flexibility to work overtime when needed
- Experience with conflict management and negotiation
- Ability to work in a high-paced environment
- Strong oral and written communication skills
#CleanEnergy #CustomerSupport #RemoteWork #CareerGrowth #CompetitivePay
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