Owner
Customer Support Representative (Colombia)
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Job Description
- Req#: 8369a589-d418-4341-9eb2-408a7f0a1691
Employer Industry: Restaurant Technology Solutions
Why consider this job opportunity:
- Estimated yearly compensation equivalent to $20,000 USD
- Opportunity to work from anywhere with a remote-first company culture
- Unlimited PTO along with additional fun perks
- Comprehensive health coverage provided
- Chance to develop client-facing skills in a fast-paced environment
- Be part of a team dedicated to helping local businesses succeed online
What to Expect (Job Responsibilities):
- Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails from customers and their guests
- Maintain a customer satisfaction level over 90%
- Use Salesforce to log all activities and interactions with customers
- Communicate and collaborate with team members on Slack to provide effective solutions
- Manage time effectively while handling multiple customer inquiries
What is Required (Qualifications):
- Customer-facing support experience, preferably at a software company
- Fluent in both Spanish and English with excellent communication skills in both languages
- Designated work-from-home area with a high-speed internet connection, free from interruptions
- Experience working in a fast-paced environment
- Familiarity with a telephony system such as Talkdesk or RingDNA
How to Stand Out (Preferred Qualifications):
- Previous experience in the restaurant industry
- Strong problem-solving skills and attention to detail
- Ability to work flexible hours, including weekends and evenings
- Experience with customer relationship management (CRM) software
#RestaurantTech #CustomerSupport #RemoteWork #CareerOpportunity #BilingualSkills
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Thousands of restaurants, from small pizzerias to full service chains, use the Owner platform to drive direct sales, save money and manage everything all-in-one.
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