SimplyInsured
Customer Support Representative (Employee Health Insurance)
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Job Description
- Req#: 7508753
Employer Industry: Health Insurance Services
Why consider this job opportunity:
- Salary up to $15.00 per hour
- “Take what you need” time off plan
- 100% Medical, Dental, and Vision Insurance coverage options for employees and dependents
- Fully remote work environment
- A values-based culture that invests in employee success
- Opportunity to contribute to a mission-driven team focused on eliminating fear from health insurance
What to Expect (Job Responsibilities):
- Assist potential customers with navigating the online insurance shopping experience and obtaining quotes for health insurance options
- Work with existing customers to answer and resolve administrative and billing questions
- Respond quickly and thoroughly to customer inquiries, contributing to the team's mission to delight customers
- Utilize multiple communication channels, including phone, chat, and email, to interact with customers and document interactions using support ticketing software
- Propose process and product solutions to enhance the customer experience based on insights gained from customer interactions
What is Required (Qualifications):
- 1-2 years of experience in a customer service or sales role
- Highly productive with strong multitasking skills
- Passion for helping people, particularly with health-related matters
- Ability to work in a high-volume contact center environment
- Familiarity with support ticketing and/or support CRM software tools
How to Stand Out (Preferred Qualifications):
- Excellent oral and written communication skills
- Strong desire to assist small businesses and their employees with health insurance inquiries
#HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
SimplyInsured is the only website that allows small businesses to see all health insurance plans available and apply online. Enroll in a great small business health insurance plan today!
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