Monzo
Customer Support Representative
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Job Description
- Req#: 7593609
Employer Industry: Financial Technology
Why Consider this Job Opportunity:
- Salary up to $51,200
- Fully remote position with flexibility in work location
- Generous benefits package including health, dental, and vision insurance
- Stock options and a 401k with a 4% employer match
- 32 days of vacation and public holidays annually, with a focus on ensuring employees take their leave
- Opportunity to be part of a pioneering team shaping customer service in the U.S. digital banking space
What to Expect (Job Responsibilities):
- Provide exceptional customer support through various channels, primarily phone and in-app chat
- Investigate and resolve customer complaints and disputes with professionalism and empathy
- Develop a deep understanding of customer needs to inform product development and improvement
- Identify patterns in customer feedback to enhance processes and tools
- Collaborate with the financial crime team to detect and investigate trends in customer queries
What is Required (Qualifications):
- Willingness to work hours from 9 am to 6 pm EST, Tuesday to Saturday
- Strong customer support skills with a passion for delivering excellent service
- Exceptional written and verbal communication skills in English
- Ability to troubleshoot complex problems and provide effective solutions
- Comfortable working independently in a fast-paced and changing environment
How to Stand Out (Preferred Qualifications):
- Experience in a support or service role within a financial services or technical support organization
- Interest in financial technology
- Previous experience in training, coaching, or managing cross-functional projects
#FinancialTechnology #CustomerSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Monzo Bank Ltd, is an online bank based in the United Kingdom.
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