Revalize
Customer Support Representative
This job is now closed
Job Description
- Req#: REF739C
Employer Industry: Manufacturing Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work remotely from Germany
- Engage with cutting-edge software solutions in the manufacturing sector
- Contribute to the improvement of knowledgebase articles and documentation
What to Expect (Job Responsibilities):
- Provide excellent customer service to clients and teammates in alignment with company values
- Support incoming queries and issues related to proprietary software solutions PRO.FILE & Keytech
- Identify, evaluate, and prioritize end-user issues to ensure inquiries are resolved
- Author, edit, and improve knowledgebase articles, FAQs, and functional documentation
- Execute support tasks, including installations and application setups
What is Required (Qualifications):
- Two (2) or more years of experience in customer-facing technical support or a related field
- Previous experience troubleshooting complex software issues for customers
- Experience providing application/technical support for SaaS applications
- Language proficiency (spoken and written) in German and English
- Strong analytical thinking skills for problem investigation and resolution
How to Stand Out (Preferred Qualifications):
- Experience in creating AI prompts
- Familiarity with 3D CAD systems
- Working knowledge of Salesforce and Atlassian Suite
- Understanding of networking topologies and protocols
- Bachelor's Degree or equivalent
#ManufacturingTechnology #CustomerSupport #TechnicalSupport #SaaS #CareerOpportunity #RemoteWork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Revalize offers idea-to-cash software solutions that help drive revenue for thousands of sector-specific manufacturing organizations around the world.
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