PayJunction
Customer Support Representative
This job is now closed
Job Description
- Req#: vDZ5fNZkdh
Employer Industry: Payment Processing
Why consider this job opportunity:
- Salary up to $28 per hour
- Comprehensive Total Rewards Plan, including 100% paid health, dental, and vision for you and your dependents
- Opportunity for career advancement and growth within the organization
- Flex First approach allows for remote, in-office, or hybrid work options
- Engaging work environment with perks like free yoga classes and team bonding events
- Be part of a company recognized as one of Glassdoor's Top 30 Best Places to Work in the U.S.
What to Expect (Job Responsibilities):
- Respond to incoming phone calls and support tickets, ensuring timely resolution within established service level agreements (SLAs)
- Manage internal "Admin" tickets, addressing issues such as rejected transactions and fraud alerts
- Guide new merchants through the onboarding process, providing clear instructions on using the platform
- Accurately set up new accounts and maintain up-to-date records of customer interactions
- Ensure effective communication with relevant teams to address stakeholder requests promptly
What is Required (Qualifications):
- 2-3 years of experience in the payments industry, with a general understanding of merchant accounts and payment processing
- Demonstrated history of clear and effective verbal and written communication, with a customer-focused approach
- Familiarity with Zendesk or similar customer service platforms
- Familiarity with Salesforce is a plus
- Comfortable using technology, including computers, software programs, and mobile apps
How to Stand Out (Preferred Qualifications):
- Experience in a customer support role within the payments industry
- Proficiency in using various customer service platforms
- Strong problem-solving skills with an emphasis on customer satisfaction
- Ability to work collaboratively in a team-oriented environment
- Knowledge of payment processing systems and trends
#PaymentProcessing #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Consolidate your patchwork of providers and partner with PayJunction, an all-in-one contactless payment processing solution. Request a demo today!
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