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Job Description
- Req#: FD3A8F64AE
Employer Industry: Food Processing and Distribution
Why consider this job opportunity:
- Salary up to $90,000 per year, depending on experience and location
- Eligible for performance-based bonuses tied to customer satisfaction metrics and order accuracy
- Comprehensive benefits package including medical, dental, and vision insurance
- Flexible work arrangements available (remote or hybrid) depending on location
- Opportunities for professional development and training
- Employee discounts on company products and other perks
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, chat, and ticketing systems in a timely and professional manner
- Process new orders and modifications, coordinating with logistics to ensure accurate and on-time delivery
- Investigate and resolve product, delivery, or service issues in collaboration with internal teams
- Maintain and update customer account information in CRM and internal systems
- Monitor service level agreements (SLAs) and ensure timely follow-up on customer cases
What is Required (Qualifications):
- Bachelor’s degree in Business Administration, Communications, Food Science, Supply Chain Management, or a related field
- 1+ years of experience in customer service/support roles, preferably in the food manufacturing or distribution industry
- Excellent verbal and written communication skills with strong interpersonal abilities
- Proficiency with CRM systems (e.g., Salesforce, SAP CRM, Zoho) and MS Office
- Strong organizational skills and the ability to manage multiple customer cases simultaneously
How to Stand Out (Preferred Qualifications):
- 1-2 years of professional experience in customer service, client support, or order management within the food industry
- Proven ability to handle customer inquiries and resolve service-related issues
- Background working with cross-functional teams such as logistics and production
#FoodProcessing #CustomerSupport #CareerOpportunity #CompetitivePay #FlexibleWork
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