Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Infrequent travel may be required for initial training and/or annual meetings
- Emphasis on diversity, equity, inclusion, and belonging within the workplace

What to Expect (Job Responsibilities):
- Provide technical assistance and support for incoming queries via multiple channels, including phone calls, live chats, and emails
- Troubleshoot and resolve a range of customer issues requiring detailed systems and applications knowledge
- Collaborate with other teams to advocate for customers and work towards collaborative resolutions
- Document and report issues/feedback to the internal team and identify areas to enhance existing processes
- Participate in testing of new and updated products and provide feedback

What is Required (Qualifications):
- 1-5 years of experience in providing customer service
- 1-5 years of technical support experience
- 1-5 years of experience in software support/SaaS
- Strong written and verbal communication skills, along with strong listening skills
- Experience in help desk tools and technology troubleshooting

How to Stand Out (Preferred Qualifications):
- Experience working remotely and/or with distributed teams
- Strong customer relation skills and ability to handle multiple priorities
- Experience with all Microsoft Office tools
- Ability to methodically resolve complex production issues reported by customers and partners
- Exhibit above-average reasoning ability by clearly defining problems and analyzing data

#HealthcareTechnology #CustomerSupport #TechnicalSupport #DiversityAndInclusion #CareerGrowth

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