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Customer Support Specialist, Infinity (Remote)
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Job Description
- Req#: fk0py8z
Employer Industry: Software Development for Financial Services
Why consider this job opportunity:
- Full-time remote position with flexible working hours aligned to 9am - 5pm PST
- Opportunity to provide technical support and training on complex software solutions
- Work in a collaborative and mission-driven environment with a focus on customer impact
- Professional growth with access to continuous learning and advancement opportunities
- Engage in a dynamic role where no two days are the same
What to Expect (Job Responsibilities):
- Manage incoming support requests, triaging emails and calls, and creating tickets as needed
- Provide real-time assistance to clients, addressing issues from password resets to functionality questions
- Research and document solutions to complex issues, collaborating with developers and business analysts
- Gather client feedback and communicate enhancement requests to product and development teams
- Participate in team meetings, training sessions, and webinars for ongoing development
What is Required (Qualifications):
- Minimum of 2 years of experience in technical customer support, preferably in a startup or high-growth environment
- Availability to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST)
- Proficiency with Microsoft Office, databases, and remote access tools
- Strong analytical, detail-oriented, and client-focused problem-solving skills
- Excellent verbal and written communication skills for building relationships with clients
How to Stand Out (Preferred Qualifications):
- Experience with chatbots, automated ticketing systems, and AI-enhanced help desk platforms
- A growth mindset and ability to quickly adapt to new technologies and software releases
#SoftwareDevelopment #CustomerSupport #RemoteWork #CareerGrowth #FinancialServices
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