• Job Description

  Req#: f6645764-deda-44d3-9084-602353cf7ad2
  Employer Industry: Outdoor Exploration and Technology
  
  Why consider this job opportunity:
  - Salary up to $75,000 per year
  - Opportunity for career advancement and growth within the organization
  - Flexible remote work options available, with encouragement for local employees to visit the office once a week
  - Comprehensive health, dental, and vision coverage to support your well-being
  - Unlimited PTO and flexible parental leave policies to prioritize work-life balance
  - Unique "Trail Days" initiative allowing one dedicated day per month to enjoy the outdoors and provide product feedback
  
  What to Expect (Job Responsibilities):
  - Respond to and troubleshoot customer support issues and tickets across web and mobile platforms
  - Collaborate with a close-knit team to identify trends, bugs, and escalate priority issues
  - Serve as the voice of the community, championing feature requests to the Product team
  - Assist the Product team with QA testing to ensure product quality
  - Engage directly with customers to understand their pain points and ensure timely resolution
  
  What is Required (Qualifications):
  - 2-4 years of work experience in a customer support role in software
  - Excellent written and verbal communication skills, with the ability to explain complex concepts simply
  - Experience collaborating with Product, Engineering, and Marketing stakeholders
  - A natural curiosity that drives learning and investigation
  - Demonstrated humility, empathy, and open-mindedness in customer interactions
  
  How to Stand Out (Preferred Qualifications):
  - Ability to communicate in French; Spanish, Danish, and/or Dutch are also advantageous
  - Familiarity with customer support tools such as Zendesk, Jira, and Ada
  - Knowledge of the mapping application ecosystem
  - Passion for outdoor activities and exploration
  
  #OutdoorExploration #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Search over 100,000 trails with trail info, maps, detailed reviews, and photos curated by millions of hikers, campers, and nature lovers like you.

Notice