• Job Description

  Req#: 8df702c4-22fc-4797-9c92-2df9e6f096c2
  Employer Industry: Technology Startup
  
  Why consider this job opportunity:
  - Competitive pay at $25/hour
  - Flexible part-time schedule, with hours from 10:00 AM - 2:00 PM ET (Monday-Friday) and optional weekend shifts
  - Opportunity to play a meaningful role in shaping product direction through direct customer interaction
  - Work in a fast-paced startup environment that values innovation and customer feedback
  - Chance to make a significant impact on customer satisfaction and product development
  
  What to Expect (Job Responsibilities):
  - Manage customer communications by monitoring and responding to all incoming support tickets through Intercom
  - Assess customer inquiries and determine the appropriate course of action, including problem resolution and refund processing
  - Handle refund requests efficiently through Stripe to ensure a smooth customer experience
  - Identify and escalate technical issues to the engineering team via Slack, advocating for customer needs
  - Strive for inbox zero by the end of each shift, ensuring timely responses to all customer inquiries
  
  What is Required (Qualifications):
  - Experience in customer support or a related field
  - Exceptional written communication skills, with an emphasis on empathy and clarity
  - Ability to assess problems and determine effective solutions independently
  - Comfortable using customer support tools and learning new platforms quickly
  - Reliability in maintaining a consistent schedule and high standards of customer care
  
  How to Stand Out (Preferred Qualifications):
  - Passion for the startup ecosystem and a genuine interest in contributing to a growing company
  - Experience with customer support platforms like Intercom, Slack, or Stripe
  - Proven ability to work autonomously and exercise good judgment in decision-making
  
  #TechnologyStartup #CustomerSupport #RemoteWork #PartTimeOpportunity #StartupCulture
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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