• Job Description

  Req#: ddf1dbf4-dc58-46a6-ba73-eb3c1017ac30
  Employer Industry: Technology and AI Solutions for Supply Chain Management
  
  Why consider this job opportunity:
  - Competitive salary with equity options
  - Opportunity to work in a high-growth startup backed by prominent investors
  - Hybrid work environment with a blend of remote and in-office flexibility
  - Room for rapid career advancement and ownership of impactful projects
  - Collaborative work culture with a focus on learning from a world-class team
  - Chance to make a significant impact on the logistics industry's communication processes
  
  What to Expect (Job Responsibilities):
  - Provide front-line customer support by triaging and debugging issues with the AI platform
  - Collaborate with engineering and product teams to enhance the platform's performance
  - Utilize prompt engineering skills to assist customers in optimizing their AI workflows
  - Develop and test quick solutions for customer issues while maintaining high service standards
  - Communicate technical concepts clearly to non-technical stakeholders
  
  What is Required (Qualifications):
  - Excellent written and verbal communication skills in English
  - Strong ability to triage, prioritize, and resolve issues independently under tight deadlines
  - Proven curiosity and adaptability in learning customer workflows and proposing solutions
  - Self-starter mindset with a proactive approach to problem-solving
  - Strong technical fundamentals in full-stack development, including Python, React, TypeScript, and Node.js
  
  How to Stand Out (Preferred Qualifications):
  - Experience managing APIs and integrations with third-party systems
  - Familiarity with infrastructure and cloud deployments
  - Exposure to LLM prompting and tuning of voices/transcribers
  - Strong debugging and problem-solving skills to identify root causes quickly
  
  #Technology #CustomerSupport #AI #StartupCulture #CareerGrowth
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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