What's your preference?
Job Description
- Req#: JR_046060
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $40.29 per hour
- Comprehensive benefits package including medical, vision, dental, and life insurance
- Flexible work arrangements with the possibility of remote work
- Opportunity for career advancement and professional growth within the organization
- Generous Paid Time Off (PTO) policy and paid holidays
- Supportive and collaborative work environment focused on innovation
What to Expect (Job Responsibilities):
- Provide friendly and effective support for customer inquiries regarding the employer's application and services
- Diagnose and resolve customer issues related to system configuration and product functionality
- Interact with customers to troubleshoot complex issues without standard solutions
- Document inbound support requests and ensure proper notation of customer problems
- Collaborate with senior representatives to escalate cases as necessary
What is Required (Qualifications):
- Prior experience providing software support to external customers
- Technical aptitude and troubleshooting skills for problem resolution
- Proven ability to resolve issues in a timely manner
- Experience working in a remote workforce
- Proficient in Microsoft products (Outlook, Word, Excel)
How to Stand Out (Preferred Qualifications):
- Experience with the employer's software application
- Background in the HME, home health, or healthcare industry
- Bachelor’s degree in finance, business, healthcare, technology, or a relevant field
- Experience with Salesforce is a plus
#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ResMed is a San Diego, California-based medical equipment company.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.