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Job Description
- Req#: 8383416002
Employer Industry: Logistics and Delivery Services
Why consider this job opportunity:
- Competitive total rewards package
- 100% company-paid health insurance for yourself
- 401(k) with company match
- Tuition and student loan repayment assistance
- Remote-first environment with flexible work schedules
- Paid sabbatical leave for tenured employees to recharge and explore
What to Expect (Job Responsibilities):
- Provide phone, email, and text-based support to customers, partners, and users
- Address customer concerns with active listening and professionalism
- Monitor in-progress deliveries and take corrective actions as needed
- Manage non-standard delivery situations with empathy and urgency
- Collaborate with various departments to ensure a seamless delivery experience
What is Required (Qualifications):
- Minimum of 2 years of customer service experience, preferably in technology or logistics
- Strong written and verbal communication skills to interact with diverse personalities
- Ability to problem-solve and troubleshoot efficiently
- Comfort in a fast-paced environment with changing requirements
- Availability to work a schedule with non-standard hours, including evenings and weekends
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce is a plus
- Proactive approach to navigating uncertainty and ambiguity
#Logistics #CustomerSupport #RemoteWork #CareerOpportunity #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Welcome to Roadie. Our community connects people and businesses who have stuff to send with drivers already going in the right direction for faster, cheaper, and friendlier shipping.
Notice
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