• Job Description

  Req#: 939838980
  Employer Industry: Insurance Technology Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on customer satisfaction and loyalty
  - Engage in ongoing training regarding best practices
  - Serve as a subject matter expert and assist in training newer team members
  
  What to Expect (Job Responsibilities):
  - Provide timely technical support to customers on employer products through both written and verbal communications
  - Record, track, and document customer requests, ensuring follow-through to final resolution
  - Collaborate with other team members to analyze and respond to customer inquiries
  - Act as a liaison between customers and the employer’s Research & Development team
  - Maintain and update knowledge base articles to enhance customer support
  
  What is Required (Qualifications):
  - Bachelor’s degree in Business, Communications, Information Technology, or related discipline
  - Effective written and verbal communication skills, able to explain technical information to non-technical audiences
  - Demonstrated analytical skills and independent problem-solving ability
  - Ability to manage time effectively and collaborate as part of a team
  - Knowledge of group insurance/administration including health benefits or property & casualty/risk management industry is helpful
  
  How to Stand Out (Preferred Qualifications):
  - Demonstrated flexibility and responsiveness to work in an ever-changing environment
  - Desire to develop oneself and take advantage of opportunities to practice and enhance business/technical skills
  - Ability to provide a positive customer service experience
  
  #InsuranceTechnology #CustomerSupport #CareerOpportunity #ProfessionalDevelopment #CollaborativeEnvironment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Zywave's insurance agency software is used by more than 5,000 insurance agencies, including 95 of the Top 100 U.S. insurance firms. Schedule a demo today.

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