Remote Jobs
Customer Support Specialist - (Pacific Time Hours)
This job is now closed
Job Description
- Req#: 744000073390296
Employer Industry: Pet Insurance
Why consider this job opportunity:
- Salary of $21/hour with potential for uncapped monthly bonuses based on individual performance
- Restricted Stock Units granted to all new team members, vesting over 4 years
- Comprehensive medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays to choose from
- Opportunity for a five-week sabbatical after five years of employment
- Flexible remote work option, with the choice of a hybrid schedule in the Seattle office
What to Expect (Job Responsibilities):
- Manage high call volumes while meeting tight deadlines
- De-escalate difficult situations with empathy and strong communication skills
- Utilize multiple systems and tools to ensure a seamless customer experience
- Handle phone calls, chat, and email inquiries with passion and curiosity
- Document customer interactions accurately in the CRM system
What is Required (Qualifications):
- Minimum of 2 years of experience in a high-volume call center or customer service role
- Proven ability to de-escalate difficult situations and handle sensitive topics with empathy
- Strong written and verbal communication skills
- Experience navigating multiple digital platforms and resolving technical issues in real time
- Proficient in using CRM systems for documenting customer interactions
How to Stand Out (Preferred Qualifications):
- Experience working remotely with a reliable wired internet connection and a distraction-free home-office setup
#PetInsurance #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits
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