F.A. Davis
Customer Support Specialist
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Job Description
- Req#: 3866874
Employer Industry: Educational Publishing
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work with a half-day Friday schedule from April through October
- Comprehensive healthcare benefits and generous PTO
- Retirement benefits and life/disability insurance
- Tuition and professional development reimbursement
- Voted Philadelphia Top Workplace year over year since 2021, with recognition in Work/Life Flexibility
What to Expect (Job Responsibilities):
- Facilitate day-to-day operations of the customer support department
- Manage phone, email, and electronic orders and inquiries within specified timeframes
- Communicate professionally with instructors and students to resolve inquiries
- Effectively resolve technical support inquiries and educate customers about products
- Maintain organized email and electronic filing systems for references and reports
What is Required (Qualifications):
- Minimum 2 years of customer care and/or technical support experience
- Proficiency in MS Office and experience utilizing CRM systems
- Strong organizational, communication, and time management skills
- Ability to manage multiple devices and applications simultaneously
- Must have a conducive home office environment with reliable internet access
How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or educational publishing experience
- Experience in a remote work setting
- Strong problem-solving skills and ability to defuse escalated dialogue
#EducationalPublishing #CustomerSupport #RemoteWork #CareerGrowth #PhiladelphiaTopWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
FA Davis Company is a publishing firm headquartered in Philadelphia, Pennsylvania, founded by F A Davis.
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