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Customer Support Specialist (7:00am - 4:00pm EST)
This job is now closed
Job Description
- Req#: 2vB9utqqlR5X
Employer Industry: Healthcare Technology
Why Consider this Job Opportunity:
- Unlimited PTO for salaried team members, plus 12 national holidays
- Comprehensive and generous benefits package, including 16 weeks paid parental leave
- Flexible working hours with a focus on accomplishments rather than specific hours worked
- Remote work environment, allowing for work-life balance
- Equity for all new employees, fostering a sense of ownership and impact
- Generous equipment budget for your home office setup ($1600)
What to Expect (Job Responsibilities):
- Provide timely support in troubleshooting problems and answering questions for Abridge users and co-workers
- Communicate user feedback to product and operational teams to advocate for user experience improvements
- Utilize a CRM tool to track communications and resolutions for data analysis
- Investigate and resolve complex issues with curiosity and diligence
- Maintain a high standard of customer service while managing multiple priorities
What is Required (Qualifications):
- Minimum of 2+ years of experience in a Tier 1 or Lead Customer Service Support role, preferably in a technology support environment
- Strong spoken and written communication skills with the ability to explain technical troubleshooting clearly
- Exceptional organizational skills with attention to detail and quality
- Ability to work efficiently and be results-driven in a fast-paced environment
- Proficiency with computer systems and comfort with technology
How to Stand Out (Preferred Qualifications):
- Familiarity with systems that require strict adherence to privacy and security protocols, particularly in healthcare
- Experience working in CRM/Ticketing systems with rigorous tracking methods
#HealthcareTechnology #CustomerSupport #RemoteWork #UnlimitedPTO #DiversityAndInclusion
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