Preply
Customer Support Specialist (Mexico)
This job is now closed
Job Description
- Req#: 6374119003
Employer Industry: Ed-Tech Company
Why consider this job opportunity:
- Opportunity to work in a dynamic, international team with over 100 specialists
- Flexible monthly rotating schedule with 9-hour shifts and sufficient rest time
- Supportive onboarding and continuous professional development from experienced trainers
- No phone calls; exclusively written communication via chats, emails, and social media
- Competitive financial package with equity and generous learning allowances
What to Expect (Job Responsibilities):
- Answer customer inquiries and resolve issues effectively
- Identify and flag problem areas to appropriate teams
- Ensure customer satisfaction by collecting and tracking user feedback
- Collaborate closely with product teams to address issues and relay customer feedback
What is Required (Qualifications):
- Previous experience providing support through live chats
- Fluency in English
- Strong technical and analytical skills
- Exceptional written and verbal communication skills
- Computer with i5 or i7 processor, 16GB RAM, and 256GB SSD, along with a stable internet connection of at least 30 Mbps
How to Stand Out (Preferred Qualifications):
- Ability to provide proactive and innovative solutions
- Customer-centric, empathetic mindset with excellent listening skills
- Passion for learning and desire for self-improvement
- Ability to work effectively in teams
#EdTech #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
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