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Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)
This job is now closed
Job Description
- Req#: 744000061202305
Employer Industry: Healthcare Software Solutions
Why consider this job opportunity:
- Hourly compensation (competitive rate based on experience)
- Fully remote work environment
- Supportive and mission-driven team culture
- Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company
- Flexible part-time role with evening and weekend availability
What to Expect (Job Responsibilities):
- Provide professional, empathetic, and solution-oriented support to healthcare professionals using the employer's scheduling software
- Respond promptly to customer inquiries via email (ticket system) and phone
- Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
- Learn and maintain a strong understanding of the employer's product offerings and updates
- Document support issues and resolutions accurately in the employer's CRM/ticketing system
What is Required (Qualifications):
- Tech-savvy and eager to learn new software tools
- Excellent written and verbal communication skills (English - native or bilingual)
- Calm, patient, and resourceful, especially when customers are facing technical challenges
- Prior experience in customer support, helpdesk, or SaaS environments
- Able to work independently and manage time efficiently during evening and weekend shifts
How to Stand Out (Preferred Qualifications):
- Familiarity with the healthcare industry or hospital operations
#HealthcareSoftware #CustomerSupport #RemoteWork #SaaS #JobOpportunity
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