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Customer Support Specialist - Remote USA
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Job Description
- Req#: 108861
Employer Industry: Customer Support in the Dental and Orthodontic Sector
Why consider this job opportunity:
- Competitive salary with potential bonuses based on performance
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility of occasional travel for key industry events
- Supportive and collaborative work environment focused on customer satisfaction
- Chance to make a positive impact on customer experience and retention
What to Expect (Job Responsibilities):
- Assist Area Sales Managers by providing timely solutions to customer inquiries
- Serve as the primary point of contact for assigned accounts via phone, email, and chat to address complex issues
- Collaborate with Implementation Specialists to enhance the overall customer journey
- Verify the accuracy of pricing and promotions from order entry to invoice
- Follow up with customers to ensure technical issues are resolved efficiently
What is Required (Qualifications):
- Bachelor's degree or equivalent experience required
- Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success
- Excellent interpersonal, listening, and customer service skills
- Advanced computer skills, including proficiency in Microsoft Office and Excel
- Strong analytical and creative problem-solving abilities
How to Stand Out (Preferred Qualifications):
- Experience in the dental or orthodontic field
- Familiarity with CRM software and project management tools
- Bilingual language skills
#CustomerSupport #RemoteWork #CareerGrowth #DentalIndustry #CustomerExperience
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