Remote Jobs
Customer Support Specialist (US - Remote)
What's your preference?
Job Description
- Req#: 6480739003
Employer Industry: B2B Event Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a dynamic and fast-paced environment focused on customer experience
- Join a supportive team that values technical expertise and customer service excellence
- Engage with cutting-edge event technology and improve customer satisfaction
- Contribute to a company that emphasizes diversity and equal opportunity
What to Expect (Job Responsibilities):
- Manage and triage a minimum of 40 client chat interactions per week, ensuring high-quality responses to customer queries
- Assist the engineering team by replicating workspaces to troubleshoot and resolve customer issues
- Raise internal Jira tickets and route escalations to the appropriate teams while maintaining client communications
- Complete onboarding and familiarize yourself with processes, documentation, and support tools
- Provide out-of-hours Tier 1 support on a rotational basis across the team
What is Required (Qualifications):
- Proven experience in SaaS customer support or a related technical support role
- Strong written communication skills with a focus on clarity and precision
- Ability to manage multiple, time-sensitive customer interactions simultaneously
- Comfortable working in a high-urgency environment and taking ownership of client communications
- Technical troubleshooting skills with a good understanding of systems thinking
How to Stand Out (Preferred Qualifications):
- Experience with live chat systems and ticketing processes
- Knowledge of advanced platform configurations, multi-factor authentication, and SSO integration
- Familiarity with customer satisfaction metrics and improvement strategies
#B2BEventTechnology #CustomerSupport #TechnicalTroubleshooting #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.