Bob's Discount Furniture
Customer Support Supervisor
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Job Description
- Req#: R-30110
Employer Industry: Furniture Retail
Why consider this job opportunity:
- Salary up to $55,000
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday
- 401(k) Profit Sharing Plan with a generous company match
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
What to Expect (Job Responsibilities):
- Lead and coach a team of Customer Care Representatives to ensure high-quality customer support related to furniture purchases, deliveries, and warranty claims
- Monitor team performance, providing real-time feedback to meet service levels and customer satisfaction targets
- Collaborate with other departments and store regions to resolve escalations and support continuous improvement initiatives
- Track and interpret individual and team performance metrics to drive continuous improvement
- Ensure compliance with company policies and applicable regulations while modeling standards for customer experience
What is Required (Qualifications):
- Minimum of 3 years of experience in a customer support, customer care, or contact center role
- Minimum of 1 year of people leadership experience, preferably supervising front-line contact center staff
- High School Diploma or equivalent required
- Strong verbal and written communication skills to convey expectations and feedback clearly
- Comprehensive knowledge of Microsoft Office, including working proficiency in Excel
How to Stand Out (Preferred Qualifications):
- Experience in a retail, furniture, logistics, or delivery-focused contact center environment
- Experience leading or supporting remote and/or hybrid customer care teams
- Demonstrated ability to support change management and process improvement initiatives
- Experience facilitating training sessions or supporting new-hire onboarding and upskilling
- Bilingual (e.g., Spanish/English) a plus
#FurnitureRetail #CustomerSupport #Leadership #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Bob's Discount Furniture is an American furniture store chain headquartered in Manchester, Connecticut. Was founded in 1991 with its first store in Newington, Connecticut and is ranked 12th in sales among United States furniture stores according to Furniture Today's list of Top 100 Furniture Stores.
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