What's your preference?
Job Description
- Req#: 7347004
Employer Industry: Technology - Internet of Things (IoT)
Why consider this job opportunity:
- Salary up to $72,000 USD
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Supportive and inclusive work culture that values diverse backgrounds
- Chance to make a significant impact on industries that power the global economy
- Comprehensive employee benefits package, including health benefits and more
What to Expect (Job Responsibilities):
- Manage day-to-day monitoring of incoming contact channels (Phone, Email, Chat) to ensure adequate coverage
- Train and coach Level 1 agents to maintain high standards in customer support
- Conduct regular ticket audits and performance reviews while actively coaching team members
- Serve as the initial point of escalation for customer inquiries and team questions
- Collaborate with other departments to plan and execute structured education for ongoing development
What is Required (Qualifications):
- 1-3 years of leadership experience in a high-volume contact center support environment
- 1+ years of experience in customer billing, finance, and retention support
- Bilingual in English and Spanish
- Strong understanding of Behavioral-Based Coaching Model and performance management
- Superior customer-facing skills with the ability to represent the employer effectively
How to Stand Out (Preferred Qualifications):
- COPC, CCSP, or other customer support-related certifications
- Experience leading global teams
#IoT #CustomerSupport #RemoteWork #CareerGrowth #InclusiveWorkplace
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Samsara’s portfolio of complete IoT solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across diverse sizes and industries: from transportation and logistics to field services, food production, energy...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.