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Customer Technical Support Specialist - Remisol Middleware - Informatics - Remote - Overnight Shift/Rotating Weekend/On Call
This job is now closed
Job Description
- Req#: 38574FF354CA4DC3BCD7D208711CD240
Employer Industry: Healthcare Diagnostics
Why Consider this Job Opportunity:
- Salary up to $36.00 per hour
- Opportunity for career advancement and growth within the organization
- Remote work arrangement available
- Bonus/incentive pay eligibility
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
What to Expect (Job Responsibilities):
- Provide technical phone troubleshooting and consulting to clinical laboratory and IT customers
- Investigate and resolve technical product issues, escalating when necessary
- Collect and analyze data, classifying complaints according to FDA requirements
- Document all customer interactions/issues into a database
- Handle customer calls to support a 24/7 function
What is Required (Qualifications):
- Associates Degree OR Bachelor's Degree in Medical Laboratory Technology or equivalent
- Networking and/or Laboratory Information System (LIS) customization/configuration experience
- Previous Customer Technical Support experience
- Strong organizational skills and ability to work well under pressure
- Competency in diagnosing, resolving, and documenting technical issues
How to Stand Out (Preferred Qualifications):
- Strong background in Beckman Coulter Remisol Advance middleware and Clinical Instrumentation Systems
- Experience in diagnosing, resolving, and documenting complex technical issues
#HealthcareDiagnostics #RemoteWork #CareerAdvancement #CompetitivePay #BonusEligibility
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