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Customer Trust & Safety Specialist
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Job Description
- Req#: e374d367-2331-444f-8a0d-90e986ed1eaf
Employer Industry: Human Resources and Technology Solutions
Why consider this job opportunity:
- Competitive salary and benefits package, including equity
- Opportunity for career advancement and growth within the organization
- Work in a collaborative environment with a focus on team success
- Engage in critical incidents that directly affect customer trust and safety
- Chance to work with leading-edge technology in a fast-paced startup atmosphere
What to Expect (Job Responsibilities):
- Serve as the incident manager for customer trust events, including account takeovers, fraud, and abuse
- Act as the primary point of contact for customers during sensitive security incidents, ensuring clear and empathetic communication
- Collaborate with cross-functional teams to coordinate incident investigations and responses
- Execute established playbooks and contribute to their continuous improvement based on lessons learned
- Contribute to post-incident reviews, ensuring corrective actions are documented and tracked
What is Required (Qualifications):
- 2+ years of experience in Trust & Safety, Security Operations, Risk, or Compliance in a SaaS or financial services context
- Strong investigative skills and attention to detail when reviewing account or incident data
- Excellent written and verbal communication skills, especially in high-pressure or customer-facing situations
- Proven ability to collaborate cross-functionally and execute within ambiguous, time-sensitive environments
- A systematic thinker who thrives on solving problems and building repeatable processes
How to Stand Out (Preferred Qualifications):
- Experience with fraud detection tools, privacy incident workflows, or customer identity verification systems
#HumanResources #TechnologySolutions #CustomerTrust #CareerOpportunity #SecurityOperations
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