• Job Description

  Req#: REF17242A

  Company Description

  • “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

  Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  250+ locations worldwide

  • Fortune 500
  • Globally unified systems

  Job Description

  Ensure the proper and timely billing of freight, while providing an exceptional customer service within the Customs Brokerage department

  KEY RESPONSIBILITIES:

  • Ensure smooth and timely customs process flow.
  • Ensure accurate and timely client billing.
  • Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace Customs files.
  • Verify documents received for Import and Export customs purposes are compliant and correct.
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

  Qualifications

  Knowledge:
  • Good knowledge of customs brokerage process and system essential
  • Understanding of ocean, transcon and air documentation process
  • Knowledge of air, road and ocean transport
  • Basic Accounting Knowledge

  Skills:
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Basic English
  • Fluent in Spanish

  Behaviours:
  • Positive and willing to help attitude
  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

  Education and Experience:
  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

• About the company

  Expeditors is an American worldwide logistics and freight forwarding company headquartered in Seattle, Washington.

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