• Job Description

  Req#: 258169

  Location: London, Speechmark + Hybrid
  Salary: Excellent basic salary plus bonus and Vodafone benefits
  Working Hours: Full time 37.5 hours per week – Monday to Friday
  
  
  
  *Hybrid
  
  At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
  
  
  
  Who We Are
  
  We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
  
  
  At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
  
  
  Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
  
  
  
  What you’ll do
  

  • Develop and manage monthly campaigns (email and sales outbound calling) to customers in line with Customer Value Management (CVM) priorities and commercial objectives.
  • Analyise and report back on campaign performance and build optimised strategy recommendations.
  • Ownership of Retention campaign (email and OBC) including optimisation and reporting.
  • Communication of campaign performance to CVM, segment trading and sales teams.

  Who you are
  

  • Able to think both creatively and analytically to deliver compelling campaigns.
  • Highly customer focused with ability to pull together complex customer journeys to ensure the best experience is delivered.
  • Good stakeholder management skills
  • Strong project management skills are required in order to manage multiple requirements across challenging timelines.
  • Able to focus on priorities with a proactive ‘can-do’ attitude.

  
  
  We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
  
  
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
  
  
  
  What we offer
  
  We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
  
  
  
  Together we can
  
  Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
  
  
  If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
  
  #vodafoneuk
  #LI-Hybrid

• About the company

  Vodafone Group plc is a British multinational telecommunications company.

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