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CX Data Intelligence Analyst Intern (Remote - US)
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Job Description
- Req#: 752CA10710
Employer Industry: SaaS (Software as a Service)
Why consider this job opportunity:
- Hands-on learning experience in CX analytics and data-driven decision-making
- Mentorship and collaboration with experienced professionals
- Exposure to AI and analytics tools used in a SaaS environment
- Flexible remote or hybrid working arrangements
- Opportunities to develop cross-functional teamwork and communication skills
- Professional development and potential for career growth within the organization
What to Expect (Job Responsibilities):
- Track, visualize, and interpret key CX metrics such as NPS, CSAT, OSAT, CES, CLTV, churn rates, adoption curves, and renewal trends
- Collaborate with the CX team to design behavioral tracking mechanisms supporting continuous improvement
- Map and analyze customer touchpoints to identify friction points and recommend data-driven enhancements
- Assist in building and maintaining dashboards and recurring reports to provide visibility into CX performance
- Support exploratory projects leveraging AI to automate insights and improve customer engagement
What is Required (Qualifications):
- Pursuing a bachelor's or master's degree in Data Science, Business, Analytics, Computer Science, or a related field
- Strong interest in data analysis, customer experience, and metrics-driven decision-making
- Familiarity with survey design, journey mapping methodology, and SaaS platforms
- Working knowledge of Microsoft Suite, including Excel, and other advanced data tools
- Excellent written and verbal communication skills with the ability to present insights effectively
How to Stand Out (Preferred Qualifications):
- Previous internship experience, exposure to AI tools, or experience with data visualization platforms
#SaaS #CustomerExperience #DataAnalytics #InternshipOpportunity #CareerGrowthAbout the company
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