• Job Description

  Req#: 7591810
  Employer Industry: SaaS (Software as a Service)
  
  Why consider this job opportunity:
  - Salary up to $100,000, depending on experience
  - Comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance premiums for you and your family
  - 16 weeks paid parental leave and unlimited PTO
  - Stipends for remote work and wellness, along with a professional development budget
  - Opportunity to work in a collaborative and inclusive environment that values employee growth
  - Clear and straightforward hiring process designed to ensure mutual fit
  
  What to Expect (Job Responsibilities):
  - Build and maintain centralized dashboards for CX functions including Technical Support, Customer Success, and Account Management
  - Monitor and troubleshoot data issues across CX systems, coordinating root cause analysis and ensuring timely resolution
  - Define and standardize metrics to drive consistency across teams
  - Partner with the CX Ops Manager to design reporting and analytics that reveal performance drivers and customer health trends
  - Deliver actionable insights on ticket trends, customer friction points, and self-service opportunities
  
  What is Required (Qualifications):
  - 3–5 years of experience in Revenue Operations, CX Operations, or Analytics roles within a SaaS environment
  - Hands-on experience with data visualization tools such as Looker, Tableau, or equivalent
  - Proficiency in SQL, with the ability to query large datasets and join tables
  - Strong understanding of SaaS metrics including churn, retention, and CSAT
  - Experience collaborating cross-functionally with data, operations, and customer-facing teams
  
  How to Stand Out (Preferred Qualifications):
  - Experience with marketing automation tools
  - Previous work supporting Customer Success or Technical Support teams
  - Familiarity with customer-facing systems like Salesforce, Zendesk, or Planhat
  - Experience in a fast-scaling SaaS environment
  
  #SaaS #DataAnalysis #CustomerExperience #CareerGrowth #RemoteWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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