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Position Description:

Help shape the future of cybersecurity operations. CGI is seeking a Security Subject Matter Expert (SME) – Process & Workflow Optimization to join our Security Transformation Team. In this impactful role, you’ll lead the definition, mapping, and standardization of core security processes, service delivery models, roles, and governance workflows across multiple domains.

Your contributions will be key to driving operational maturity, audit readiness, and streamlined execution, helping our teams operate more efficiently and with greater confidence.

This position offers a flexible hybrid work model and can be based at most of our U.S. CSG office locations.

Your future duties and responsibilities:

• Lead workshops with cybersecurity leadership, managers, and SMEs to capture current-state operational processes across multiple security workstreams (IAM, Threat Management, IR, GRC, etc.).
• Develop standardized process maps (Visio/BPMN or equivalent), RACI matrices, KPIs, and operational documentation for each defined security service.
• Identify gaps, overlaps, and inefficiencies in existing practices and recommend process improvement opportunities.
• Align operational models with IT Service Management (ITSM) and Business Architecture frameworks.
• Create operational runbooks for major services to support business continuity, staffing transitions, and audit responses.
• Support the creation of onboarding guides and knowledge transfer materials for security operations teams.
• Define review and governance procedures to ensure process documentation remains evergreen.
• Support external audit and compliance efforts by maintaining artifacts aligned to operational risk management and control evidence

Required qualifications to be successful in this role:

• 10+ years of cybersecurity, IT operations, or risk management experience, with 5+ years specifically in process definition, documentation, or service management.
• Expertise in designing operational workflows, role definitions, SLAs, and service KPIs for cybersecurity or IT operations.
• Strong working knowledge of ITSM frameworks (ITIL v3/v4 preferred) and security operations models.
• Experience with process improvement methodologies (Lean Six Sigma a plus).
• Excellent communication skills to bridge technical, operational, and business audiences.
• Proficiency with tools like Visio, Lucidchart, or BPMN modeling software.

Bachelor's Degree in Cybersecurity, Information Systems, Business Administration, or related field

CGI anticipates accepting applications for this position through May 30, 2025.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,300-$163,600


CGI’s benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

#LI-MP2

Skills:

• Cyber
• ITIL
• ISO standards
• Health Insurance

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.