• Job Description

  Req#: 2625202
  AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
  
  You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
  
  Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location in the Hillsboro, OR Metropolitan area. This role also includes the potential for travel up to 60% of the time to various US, Canada, and Latin America based locations.
  
  Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.
  
  All physical requirements are expected with reasonable accommodations:
  
  * Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
  * Some regional travel may be required
  
  NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
  NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
  
  
  Key job responsibilities
  Your daily duties will include, but are not limited to:
  - Network, device and link troubleshooting
  - Resolving trouble tickets in a timely manner
  - RMA processing
  - Working with cross-functional teams (both internal and external)
  - Coordinating remote hands support with colocation providers
  - Completing cross connect requests
  - Performing site audits to ensure safety and quality meets standards
  - Driving the team to improve operational efficiency through process improvement initiatives
  
  A day in the life
  Resolving breakfix tickets at our Edge sites, managing migrations and cross connects, RMA removals, and other projects for the larger DCO team.
  This is a largely independent position.
  
  About the team
  Why AWS
  Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
  
  Diverse Experiences
  Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
  
  Work/Life Balance
  We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
  
  Inclusive Team Culture
  Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
  
  Mentorship and Career Growth
  We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Hillsboro, OR, USA- 1+ years of computer hardware troubleshooting and repair experience
  - 1+ years of computer networking experience
  - 1+ years of Linux operating systems experience
  - High school or equivalent diploma- Experience working in a Data Center environment
  - Understanding of network design, protocols and troubleshooting
  - Understanding of storage devices
  - Experience managing work and priorities through a ticketing system
  - An Associates degree or 2+ years of professional or military experience in an IT related field
  
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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