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Data Entry and Professional Services Specialist (Part-Time)
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Job Description
- Req#: JKpXpaJFtJof
Employer Industry: SaaS for Accounting Firms
Why consider this job opportunity:
- Flexible Paid Time Off that you're encouraged to use, plus 10 company holidays!
- Health Benefits including Medical, Dental, and Vision with 100% coverage of Medical premiums for employees only.
- 401(k) with a 100% match up to 3% of your contribution and immediate eligibility.
- Access to mental health resources through Impact Suite and Employee Assistance Program (EAP).
- Paid New Parent Leave and Birthing Parent Leave to support family needs.
- Opportunities to participate in company events and recognition programs.
What to Expect (Job Responsibilities):
- Collaborate with customers to understand their business needs and requirements for successful onboarding.
- Manage multiple projects, ensuring deadlines and milestones are met.
- Clean, combine, and import client data into the online platform.
- Create and deliver training materials and documentation for customer reference.
- Address customer inquiries and troubleshoot issues to ensure a positive experience.
What is Required (Qualifications):
- Minimum of 1 year of experience in a customer-facing role.
- Excellent written and verbal communication skills with a customer-centric approach.
- Strong problem-solving skills and the ability to adapt to evolving customer needs.
- Proficient in Excel and ability to manage multiple projects in a fast-paced environment.
- Attention to detail to ensure accurate data management.
How to Stand Out (Preferred Qualifications):
- Strong understanding of accounting or financial workflows and practices.
- Empathy, patience, and a proactive attitude in assisting customers.
- Critical thinking skills and adaptability to evolving processes.
#SaaS #AccountingSoftware #CustomerService #CareerOpportunity #FlexibleWork
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