• Job Description

  Req#: A2927-24-0018?language=en&page=85&sort=publicationDateDesc

  Job summary

  Job summary

  This role is pivotal in ensuring the integrity, security, and effective use of our data assets, you would be responsible for ensuring the Practices adherence to all relevant laws, regulations, and industry standards along with the delivery of data privacy and data protection across the Practice.

  This role is suited to a professional with the ability to bring both legal and operational experience to their role. The successful candidate will need the ability to multi-task, and take a pragmatic, risk-based approach in a fast-paced environment.

  The role will require a deep understanding of data protection & health and safety Laws, such as GDPR, as well as other privacy legislation and compliance frameworks applicable to the NHS.

  You will be working closely with GP Partners, salaried GPs and clinicians, along with the management team to develop and implement compliance initiatives conduct risk assessments, and provide guidance to employees on data protection.

  As the practice complaints specialist, you will manage the review and investigation of reported complaints from initial correspondence to successful conclusion, liaising with all relevant parties and ensuring the right outcome and redress for both the patient and the practice.

  Main duties of the job

  Main duties of the job

  Your workload will be varied with the post being the operational lead in the areas of:

  COMPLAINTS, LITIGATION AND SIGNIFICANT EVENTS

  Address, investigate and resolve all correspondence promptly, meeting regulatory deadlines.

  Own all customer issues through to resolution, ensuring response to stakeholders in a timely and appropriate manner.

  Act as litigation assistant to the Practices medical defence organisation.

  DATA PROTECTION AND GDPR

  Ensure full compliance with UK data protection laws, as well as adherence to specific regulations relevant to our organisation and our internal and external audit obligations.

  HEALTH & SAFETY

  Manage all aspects of Health, Safety & Wellbeing taking responsibility for all aspects of developing, implementing & maintaining H&S standards, and undertaking risk assessments As matters arise across all of these area you can expect that no two days will be the same. The role will also involve identifying and monitoring root causes, trends, and impacts of complaints, recommending remedial actions to correct processes, improve systems and controls, mitigate risk and enhance the Patient experience.

  About us

  The current list size of Danetre Medical Practice is approximately 12,800. Any increaseover the last ten years has been due mainly to; natural change (more births thandeaths); building development within Daventry itself and more recently migration fromthe rest of the UK and overseas. The boundaries of the Practice show we are large interms of geographical size, with the majority of the land classified as rural.

  The practice itself is located in close proximity to Daventry Town centre in a modernbuilding adjoining Danetre Hospital (a community hospital which opened in September2006) offering a wide range of services and delivering a high standard of care. Alsoattached to the Practice operating independently is Boots Chemist.

  Currently the practice works with 5 x GP partners, 1 x Managing Partner, 4 x salariedGPs, 3 x Practitioners, 2 x Clinical Pharmacists and Pharmacy Technician and over 350hrs of Clinical nursing support.

  Date posted

  28 October 2024

  Pay scheme

  Other

  Salary

  £32,263 to £34,218 a year £16.50 - £17.50 per hour (DOE)

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working, Home or remote working

  Reference number

  A2927-24-0018

  Job locations

  London Road

  Daventry

  Northamptonshire

  NN11 4DY

  
  

  Job description

  Job responsibilities

  This role is pivotal in ensuring the integrity, security, and effective use of our data assets, you would be responsible for ensuring the Practices adherence to all relevant laws, regulations, and industry standards along with the delivery of data privacy and data protection across the Practice.

  This role is suited to a professional with the ability to bring both legal and operational experience to their role. The successful candidate will need the ability to multi-task, and take a pragmatic, risk-based approach in a fast-paced environment.

  The role will require a deep understanding of data protection & health and safety Laws, such as GDPR, as well as other privacy legislation and compliance frameworks applicable to the NHS.

  You will be working closely with GP Partners, salaried GPs and clinicians, along with the management team to develop and implement compliance initiatives conduct risk assessments, and provide guidance to employees on data protection.

  As the practice complaints specialist, you will manage the review and investigation of reported complaints from initial correspondence to successful conclusion, liaising with all relevant parties and ensuring the right outcome and redress for both the patient and the practice.

  Job description

  Job responsibilities

  This role is pivotal in ensuring the integrity, security, and effective use of our data assets, you would be responsible for ensuring the Practices adherence to all relevant laws, regulations, and industry standards along with the delivery of data privacy and data protection across the Practice.

  This role is suited to a professional with the ability to bring both legal and operational experience to their role. The successful candidate will need the ability to multi-task, and take a pragmatic, risk-based approach in a fast-paced environment.

  The role will require a deep understanding of data protection & health and safety Laws, such as GDPR, as well as other privacy legislation and compliance frameworks applicable to the NHS.

  You will be working closely with GP Partners, salaried GPs and clinicians, along with the management team to develop and implement compliance initiatives conduct risk assessments, and provide guidance to employees on data protection.

  As the practice complaints specialist, you will manage the review and investigation of reported complaints from initial correspondence to successful conclusion, liaising with all relevant parties and ensuring the right outcome and redress for both the patient and the practice.

  Person Specification

  Qualifications

  Essential

  • Masters Degree or management knowledge acquired through training and experience equivalent to Masters Level.

  Desirable

  • Evidence of continuous Development.

  Skills

  Essential

  • A demonstrable ability to obtain and consistently achieve results and targets. Proven ability to deal with wide range of data and information and take appropriate decisions from it. Customer/patient care skills. Excellent communication and interpersonal skills. Working knowledge of MS Office for typing, amending and proof reading documents. Self-management and personal Integrity.

  Desirable

  • Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision. Understanding of the needs for confidentiality and compliance with service regimes. Ability to work on own initiative and as part of a team. Experience of working in a public sector and healthcare environment would be advantageous. Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.

  Experience

  Essential

  • Knowledge and understanding of the duties imposed on the Practice by legislation, NHS policy and the requirement of Corporate Governance & GDPR. Experience in a senior manager role with significant experience of dealing with complex issues.

  Desirable

  • Experience of working in an NHS setting with clinical and non-clinical staff. Previous administrative experience in a legal services setting.

  Person Specification

  Qualifications

  Essential

  • Masters Degree or management knowledge acquired through training and experience equivalent to Masters Level.

  Desirable

  • Evidence of continuous Development.

  Skills

  Essential

  • A demonstrable ability to obtain and consistently achieve results and targets. Proven ability to deal with wide range of data and information and take appropriate decisions from it. Customer/patient care skills. Excellent communication and interpersonal skills. Working knowledge of MS Office for typing, amending and proof reading documents. Self-management and personal Integrity.

  Desirable

  • Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision. Understanding of the needs for confidentiality and compliance with service regimes. Ability to work on own initiative and as part of a team. Experience of working in a public sector and healthcare environment would be advantageous. Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.

  Experience

  Essential

  • Knowledge and understanding of the duties imposed on the Practice by legislation, NHS policy and the requirement of Corporate Governance & GDPR. Experience in a senior manager role with significant experience of dealing with complex issues.

  Desirable

  • Experience of working in an NHS setting with clinical and non-clinical staff. Previous administrative experience in a legal services setting.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Danetre Medical Practice

  Address

  London Road

  Daventry

  Northamptonshire

  NN11 4DY

  
  

  Employer's website

  https://www.danetremedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Danetre Medical Practice

  Address

  London Road

  Daventry

  Northamptonshire

  NN11 4DY

  
  

  Employer's website

  https://www.danetremedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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