• Job Description

  Req#: 16038

  General information

  Career area

  Insurance

  Remote?

  Yes

  Ref #

  21804

  Posted Date

  02-23-26

  Working time

  Full time

  Ally and Your Career

  Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

  
  

  Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

  The Opportunity

  Posted Job Title: Dealership Operations Consultant

  Actual Job Title: Senior Fixed Ops Consultant

  • Location: remote role but must be located near a major airport
  • Dependent on candidate qualifications, this role may be filled at either a 3G or 3F level.

  Join a high-impact team that partners directly with franchised dealerships to drive fixed operations profitability and elevate customer experience. In this role, you’ll serve as a trusted subject matter expert for Ally’s Warranty Rate Review and Warranty Compliance programs while delivering foundational training, coaching sales effectiveness, and optimizing service and parts processes. You’ll conduct needs assessments, build tailored solutions, and collaborate across matrix teams to advance acquisition and retention goals—tracking progress, presenting insights, and executing operational initiatives with measurable results. This field-based position empowers a self-starter to build strong stakeholder relationships, influence change, and make a visible impact across dealership networks.

  The Work Itself

  • Serve as a subject matter expert for Ally’s Warranty Rate Review and Warranty Compliance programs
  • Deliver foundational training to service personnel to ensure exceptional customer experiences
  • Coach dealership teams on sales effectiveness and process optimization.
  • Implement, support, and track progress of Fixed Operations Consulting programs
  • Conduct dealer needs assessments and develop tailored solutions
  • Collaborate with matrix partners to advance acquisition and retention goals
  • Execute various operational assignments as directed by leadership
  • Present fixed operations content to internal and external stakeholders
  • Utilize your automotive fixed operations expertise to assist dealers in profitability goals
  • Partner with dealership teams to deliver training and innovative solutions
  • Consult on customer experience, sales skills and process development
  • Build and maintain relationships with internal and external stakeholders
  • Support Ally’s acquisition and retention initiatives

  The Skills You Bring

  • High school diploma / GED required
  • Proven experience in franchised dealership Fixed Operations preferred
  • Proficiency in analyzing and diagnosing dealership operating statements preferred
  • Excellent written and verbal communication
  • Strong analytical and problem-solving abilities
  • Adept at uncovering customer needs and delivering solutions
  • Self-motivated, results-driven, and able to work independently
  • Strong relationship-building skills
  • Proficiency with Microsoft Office
  • Knowledge of OEM warranty policies and procedures preferred
  • Understanding of fixed operations KPIs preferred
  • Automotive technical knowledge required
  • Familiarity with dealer management systems preferred
  • Willingness to travel up to 75%

  How We'll Have Your Back

  Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

  Who We Are:

  Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

  Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

  We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

  Base Pay Range : $85000 - $150000 USD

  An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

  Incentive Compensation: This position is eligible to participate in our annual incentive plan.

• About the company

  Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan.

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