• Job Description

  Req#: 2981

  Delivery Experience Supervisor

  4-980 Thornton Road, 980 Thornton Road, Unit 4, Oshawa, Ontario, Canada Req #2981

  Tuesday, July 2, 2024

  Join our team

  Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

  JOB SUMMARY

  The ideal candidate will be someone who has a proven track record of driving commercial Vehicles coupled with training/instructional skills to audit new delivery partners as well as existing drivers. The individual selected for this position will track and audit the driving, product handling and customer service skills of all delivery teams. In addition, the supervisor will conduct safety training according to Metro well-defined training program for drivers. Through KPI monitoring and follow-up, the supervisor will be an advocate for the required professional behaviors and expectations set forth by Metro

  RESPONSIBILITIES

  The ideal candidate for this role will be responsible for ensuring delivery driver compliance to Metro/CDS SOPs. This job is also responsible for monitoring policy standards, tracking performance data and customer service feedback of Metro employees and delivery partners.

  • Route Audits (random and unannounced delivery audits).
  • Collaboration, development and updating of delivery training materials.
  • Comprehensive knowledge of all Client/Retailer SOP’s.
  • Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff.
  • Assist in the onboarding of new customers (SOP development, training etc.).
  • NPS awareness, auditing, and improvement programs.
  • Manage and document the initial, recurring and “as needed” training programs.
  • Identify and resolve product and property damage root causes
  • Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)
  • Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)
  • Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation).
  • Training of Delivery App (TMS) usage and compliance.
  • KPI audits and corrective action plans
  • Regular participation in dock meetings and load outs.
  • Develop claims mitigation and resolution programs.
  • Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
  • Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)
  • Other duties as assigned

  EXPERIENCE

  • Minimum 5 years of Home Delivery experience
  • Past Owner Operator experience would be an asset
  • Sound knowledge of the Occupation Health and Safety Act and MTO regulations
  • Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
  • Minimum 5 years clean drivers abstract
  • Transportation Industry experience is preferred

  COMPETENCIES

  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy

  EDUCATION

  • College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

  Why Join Us
  

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family’s well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering

  We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

  Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

  Other details

  • Job Family Metro Supply Chain (MTH)
  • Job Function Transportation - Last Mile
  • Pay Type Hourly

  Apply Now

• About the company

  Over 40 years ago, Metro Supply Chain Group began with a simple commitment to offering best-in-class warehousing facilities within a small, established market. We’ve grown since to become a leading provider of third party logistics (“3PL”) and supply chain solutions to enterprises in both North America and Europe.

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