• Job Description

  Req#: 24012393

  Job Description:

  About us:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:

  
  This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

  Overview:

  The Service Management Transformation Program will transform GT enterprise wide processes enabled via the ServiceNow technology. The Service Management Transformation Delivery Lead / Project Manager is accountable and responsible of the respective workstream’s project plan development and maintenance, will build relationships across the team, lead project meetings driving accountability, develop succinct project reporting to senior leadership, communicate and manage risks/issues/decisions/changes required to successfully drive the project to completion. The Service Management Transformation Delivery Lead / Project Manager will facilitate and guide a team of business leaders, architects, engineers, and process owners driving accountability towards effective completion of key project deliverables according to the agreed upon project plan. The ideal candidate has a proven track record of delivering on complex technology projects, has strong technology project management leadership skills and a proficient understanding of the bank’s highly governed technology change management process, policies, and standards.

  Responsibilities:

  • Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
  • Manages coordination of delivery and dependencies across multiple teams
  • Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
  • Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
  • Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
  • Supports resource planning for delivery and execution
  • Ensures adherence with Enterprise Change Management standards
  • Represent the project(s) to the Senior Advanced Technologies Delivery Leads and executive leadership
  • Coordinate and oversee aligned resources to develop full-scale project plans and associated communication documents, from scope definition through design and implementation phases to closure
  • Develop timelines and project milestones to meet the defined scope, and manage scope creep to stay within the boundaries of the assignment, insuring any change control brought forward aligns to the program/project strategy and objective as defined
  • Objectively and with rigor manage data collection and key decisions, inclusive of all tollgates and regulatory requirements
  • Organize workflow and resource allocation, globally
  • Manage conflicting priority within the team
  • Identify and manage actions, risks, issues
  • Report project status

  Required Skills:

  • 7+ years' experience managing end-to-end one or more of the niche technologies from ideation to operations, including design, development, testing and implementation phases
  • Project Management experience must include managing scope, timeline and budget
  • Thorough knowledge of all technologies within the niche’ group for the specific role, including how and why it is used, the risks associated with it
  • Comfortable and experienced in being the single point of contact for the project
  • Possesses the leadership and courage to make hard decisions, hold people accountable and to deliver unfavorable news when necessary
  • Ability to communicate effectively at all levels of the organization including senior leadership and executives. Demonstrates effective communications; strong written and verbal communications, concisely, and knows the audience
  • Proven track record of successfully managing multiple projects at various stages of the project life cycle
  • Experience with project lifecycles leveraging Agile/Waterfall Methodologies and ability to adhere to Enterprise Change Management standards
  • Strong working knowledge of standard project management software, such as MS Project, and the MS Office Suite
  • Understands dependencies and critical path deliverables. Understands the impacts of schedule delays on financials, risk, and strategy. Escalate schedule misses appropriately when necessary or manage it independently when escalation is not needed
  • Understands the work that needs to get done, the resources completing the work, and aligns tasks to the right people, even if the right person occasionally isn’t in that role
  • Experience in project budgeting, forecasting and cost control
  • Ability to support Bank of America's Risk Framework through identification, escalation and debate of risk inherent in all business activities
  • Has the maturity, experience and flexibility to recognize the grey areas. Not everything will always be black and white, and they can’t be paralyzed by that

  Desired Skills:

  • ServiceNow implementation experience
  • Understanding of external regulatory issues and experience working with internal and external auditors
  • Experience in multiple niche’ technology areas

  Skills:

  • Collaboration
  • Project Management
  • Result Orientation
  • Solution Delivery Process
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Financial Management
  • Influence
  • Risk Management
  • Agile Practices
  • Architecture
  • Data Management
  • Solution Design
  • Technical Strategy Development

  Minimum Education Requirement: Bachelor’s degree or equivalent work experience

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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