Mutual of Omaha
Dental Customer Service Rep
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Job Description
- Req#: 504501
Employer Industry: Dental Insurance Services
Why consider this job opportunity:
- Hourly wage up to $20.50, plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time, and paid holidays
- Opportunity for career advancement and growth within the organization
- Structured, paid training with strict attendance expectations
- Flexible scheduling options with occasional overtime opportunities during peak seasons
What to Expect (Job Responsibilities):
- Handle both outbound and inbound calls from providers, members, and policyholders regarding dental benefits, claims, and payments, delivering accurate and empathetic service
- Research, analyze, and resolve routine inquiries using multiple systems, policies, and reference materials, escalating sensitive or complex issues as needed
- Explain claim status, benefit determinations, and payment details clearly, placing outbound calls only when follow-up or clarification is required
- Collaborate with internal teams and apply problem-solving skills to resolve discrepancies and turn service issues into positive experiences
- Stay current on dental terminology, benefit plans, regulations, and internal processes while managing priorities efficiently in a fast-paced environment
What is Required (Qualifications):
- Strong oral and written communication skills with the ability to deliver thorough, high-quality customer service and sound judgment
- Minimum 1 year of customer service or contact center experience; health, dental, or insurance background preferred
- Basic knowledge of dental insurance products and familiarity with medical/dental terminology
- Proficient in using multiple computer systems simultaneously, with strong typing, documentation, and multitasking skills while managing high call volume
- Detail-oriented, adaptable, and analytical, with a commitment to privacy (HIPAA), regulatory compliance, and flexible scheduling requirements
How to Stand Out (Preferred Qualifications):
- Planning and organizing skills with the ability to set priorities
- Basic product knowledge of assigned area
- Knowledge of medical terminology
- May require government security clearance
#DentalInsurance #CustomerService #CareerOpportunity #FlexibleScheduling #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.
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