• Job Description

  Req#: R0074204

  Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.
  
  All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

  
  If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
  

  
  Closing Date:

  08/01/2025

  
  Type of Position:

  Management (Non-Classified)

  
  Job Type:

  Regular

  
  Work Shift:

  Sponsorship Available:

  No

  
  Institution Name:

  University of Arkansas for Medical Sciences

  
  The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
  

  UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

  Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

  The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

  Persons must have proof of legal authority to work in the United States on the first day of employment.

  All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
  

  For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

  
  Department:

  REP | South AR El Dorado Admin Support

  
  Department's Website:

  
  Summary of Job Duties:

  We are seeking a highly skilled and motivated Department Business Administrator to oversee critical workflows, including registration, call center operations, medical records management, patient portals, EPIC work queues, and physician referrals. In this role, you will step in as acting manager when needed, educate staff on scheduling protocols, physician templates, payor requirements, and ensure compliance with government regulations. You'll collaborate closely with center leadership to optimize workflows and enhance patient satisfaction, driving efficiency across our electronic systems. The ideal candidate will demonstrate exceptional leadership, communication, and interpersonal skills, with a passion for improving healthcare operations and patient experience.

  
  Qualifications:

  Minimum Qualifications:

  • Bachelor's Degree in Business Administration or related field plus four (4) years of administrative management experience

  OR

  • Associate's Degree in Business Administration or related field plus six (6) years of administrative management experience

  OR

  • High School and eight (8) years of administrative management experience.

  Knowledge, Skills, & Abilities:

  • Strong organizational and communication skills

  • Detail-oriented
  • Experience working in a fast-paced healthcare environment
  • Proficiency in healthcare electronic systems
  • Familiarity with government rules and regulations related to registration and customer service

  Preferred Qualifications:

  • Master’s Degree
  • Prior management experience, especially in a Healthcare setting, dealing with front-end and Revenue cycle functions.
  • CHAA Certification preferred

  
  Additional Information:

  Key Responsibilities:

  Supervisory/Management

  • Supervise Access/Revenue Cycle/Scheduling/Call Center staff and functions under the direction of the Sr. Administrative Services Director.

  • Monitor daily activities and production, ensuring staff consistently meets performance standards.

  • Develop and implement registration processes, including demographic and insurance verification, and copay collection.

  • Oversee scheduling protocols and ensure staff is trained and continuously updated.

  • Manage call center operations, including tracking call volume and reporting metrics monthly.

  • Oversee back-office functions such as financial reporting, patient refunds, accounts, billing, medical records, referrals, and scanning.

  • Ensure compliance with UAMS and insurance carrier deadlines.

  • Perform administrative duties, including hiring, training, evaluating, and counseling employees.

  • Review revenue cycle data and metrics, providing monthly reports.

  • Conduct monthly staff meetings to address responsibilities and professional development.

  • Implement corrective actions to improve performance and align with organizational goals.

  • Ensure access-related patient care functions continue during downtime or emergencies.

  Role-Specific Duties

  • Ensure the team meets referral turnaround, call statistics, quality, and customer service expectations.

  • Provide leadership with detailed information on barriers to scheduling to improve access.

  • Develop and maintain formalized training plans.

  • Serve as the primary contact for access-related patient complaints, resolving issues and conducting root cause analysis.

  Financial/Operational Management

  • Collaborate with leadership to manage financial and operational activities.

  • Provide monthly reports to Sr. Administrative Services Director and other leadership.

  • Ensure compliance with regulations and report concerns promptly.

  • Assist with variance reporting, expense tracking, contract reviews, and financial analyses.

  Departmental Procurement

  • Manage purchase requisitions, ensuring compliance with UAMS policies.

  • Coordinate with vendors, track orders, and resolve discrepancies.

  • Recommend process improvements for procurement efficiency.

  • Manage vendor contracts and agreements.

  Travel Administration

  • Coordinate travel arrangements in compliance with UAMS policies.

  • Audit travel pre-authorizations and expense reports.

  • Serve as a primary contact for travel-related inquiries.

  • Maintain travel records and generate reports.

  • Manage department P-card/BTA card reconciliations.

  Customer Service

  • Provide professional and friendly assistance to internal and external stakeholders.

  • Maintain confidentiality and demonstrate effective communication skills.

  • Foster positive relationships with co-workers and management.

  Professional Development

  • Attend required training, staff meetings, and educational in-services.

  • Maintain job skills competencies and complete annual assessments.

  • Document continuing education hours.

  Other Duties as Assigned

  
  Salary Information:

  Commensurate with education and experience

  
  Required Documents to Apply:

  Resume

  
  Optional Documents:

  Cover Letter/Letter of Application, Curriculum Vitae, Proof of Veteran Status

  
  Special Instructions to Applicants:

  
  Recruitment Contact Information:

  Please contact askrecruitment@uams.edu for any recruiting related questions.

  
  All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

  Please do not send to listed recruitment contact.

  
  Pre-employment Screening Requirements:

  Annual TB Screening, Criminal Background Check, Substance Abuse Testing

  
  This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

  
  Constant Physical Activity:

  Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Standing, Talking, Walking

  
  Frequent Physical Activity:

  Kneeling, Lifting, Pulling, Pushing, Reaching, Stooping

  
  Occasional Physical Activity:

  Balancing, Climbing, Crawling, Crouching

  
  Benefits Eligible:

  Yes

• About the company

  The University of Arkansas at Little Rock is a public research university in Little Rock, Arkansas.

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